Business Summary
- Brand: LuxaYacht
- Website: https://luxayacht.com
- Operated by: GOLDEN COAST TRAVEL LTD
- Company number: 16712966
- Registered office: 86-90 Paul Street, London, England EC2A 4NE
- Email: info@luxayacht.com
- Customer service / WhatsApp: +44 7538 043 231
- Payment model: Secure online deposit by Stripe or PayPal; remaining balance is usually paid in cash on the tour day.
- Last updated: 29 April 2026
Key Refund Points
- Many LuxaYacht bookings require an online deposit to secure the reservation.
- Online deposits may be paid securely through Stripe or PayPal.
- Unless otherwise confirmed, the remaining balance is usually paid in cash on the tour day.
- Cancellation rules may vary depending on the service, yacht, supplier, season, group size, private charter terms, and timing of cancellation.
- Weather, unsafe sea conditions, captain decisions, harbor restrictions, or supplier issues may require a service to be rescheduled, changed, or cancelled.
- No-shows, late arrivals, or cancellations close to the service time may be non-refundable.
- Refunds are usually returned to the original payment method and may take time depending on Stripe, PayPal, banks, or card issuers.
1. Introduction
This Cancellation & Refund Policy explains how cancellations, date changes, no-shows, weather-related cancellations, supplier changes, deposits, remaining balances, and refunds work for services booked through LuxaYacht.
This Policy applies to yacht rentals, private boat tours, daily cruises, transfers, harbor experiences, tourism services, and related travel arrangements offered, marketed, coordinated, or arranged by LuxaYacht.
By making a booking, paying a deposit, confirming a reservation, or using a LuxaYacht service, you agree to this Policy together with our Terms & Conditions, Privacy Policy, and any specific cancellation terms shown on the relevant tour page, offer, payment link, email, WhatsApp message, invoice, or booking confirmation.
2. Company Details
- Legal company name: GOLDEN COAST TRAVEL LTD
- Trading brand: LuxaYacht
- Company number: 16712966
- Registered office: 86-90 Paul Street, London, England EC2A 4NE
- Website: https://luxayacht.com
- Contact email: info@luxayacht.com
- Customer service / WhatsApp: +44 7538 043 231
3. Our Role
LuxaYacht may act as a booking platform, service coordinator, marketing agent, intermediary, or direct service provider depending on the service. Some services are delivered by independent yacht owners, captains, boat operators, transfer providers, guides, local tour operators, or other third-party suppliers.
Cancellation and refund rules may therefore depend on the service type, supplier rules, yacht availability, destination, season, private charter conditions, and the specific terms confirmed at the time of booking.
4. Deposits and Remaining Balance
Many LuxaYacht services require an online deposit or prepayment to secure the reservation. The deposit amount or percentage is shown on the relevant tour page, offer, payment link, invoice, email, WhatsApp message, or booking confirmation.
Online deposit payments may be processed securely by third-party payment providers, including Stripe and PayPal. Unless otherwise confirmed in writing, the remaining balance is usually payable in cash on the tour day.
Paying a deposit means that the booking request has moved into the reservation process, but the final service details remain subject to written confirmation, supplier availability, weather, sea conditions, harbor rules, and operational requirements.
5. Cancellation by Customer
If you want to cancel a booking, you must contact LuxaYacht as soon as possible using the contact method shown in your booking confirmation or by emailing info@luxayacht.com.
Cancellation requests are considered received only when LuxaYacht confirms receipt in writing by email, WhatsApp, or another official communication channel.
Unless different terms are clearly shown on the relevant tour page, offer, payment link, email, WhatsApp message, or booking confirmation, the following general guidance may apply:
- More than 48 hours before the service: the deposit may be refundable, partially refundable, or transferable depending on the service and supplier terms.
- 24 to 48 hours before the service: the deposit may be partially refundable or transferable where supplier availability allows.
- Less than 24 hours before the service: the deposit may be non-refundable.
- No-show or late arrival: the deposit and/or full service amount may be non-refundable.
Some services, private charters, group bookings, special events, peak-season reservations, and supplier-specific bookings may have stricter cancellation rules.
6. No-Show and Late Arrival
If you do not arrive at the confirmed pickup point, harbor, marina, yacht, boat, or meeting location on time, this may be treated as a no-show.
No-shows may result in loss of the deposit, prepayment, or full service amount, depending on the confirmed booking conditions and supplier rules.
LuxaYacht and its suppliers may not be responsible for missed services caused by incorrect hotel details, incorrect pickup location, wrong phone number, late arrival, failure to answer calls or messages, traffic delays, personal schedule changes, or failure to follow meeting instructions.
7. Changes by Customer
If you want to change the date, time, yacht, route, pickup location, number of participants, or service details, you must contact LuxaYacht as early as possible.
Change requests are subject to availability, supplier approval, weather, sea conditions, operational limits, and possible price differences. We cannot guarantee that requested changes will be possible after confirmation, especially close to the service date.
If a change results in a higher price, different yacht, additional transfer, longer duration, special arrangement, or extra supplier cost, you may be required to pay the difference before or on the service day.
8. Cancellations or Changes by LuxaYacht or Suppliers
LuxaYacht, the supplier, captain, harbor authority, or local authority may need to modify, delay, reschedule, replace, shorten, or cancel a service due to weather, sea conditions, safety concerns, yacht availability, technical issues, supplier availability, maintenance, harbor restrictions, route restrictions, force majeure, or other circumstances beyond reasonable control.
If a confirmed service cannot be provided as agreed, we may offer one or more of the following options depending on the circumstances:
- A new date or time.
- A similar or upgraded yacht or service where available.
- An alternative route, pickup arrangement, or adjusted program.
- A partial refund where only part of the service is affected.
- A refund according to the applicable cancellation and refund rules.
Where a replacement or alternative service is accepted by the customer, this may be treated as fulfillment of the booking.
9. Weather, Sea Conditions and Safety Cancellations
Yacht and boat services depend on weather, sea conditions, wind, waves, visibility, harbor rules, maritime safety requirements, and the professional judgment of the captain or operator.
The captain’s safety decision is final. If the captain, supplier, LuxaYacht, harbor authority, or local authority decides that a service cannot be operated safely, the service may be changed, delayed, rescheduled, shortened, or cancelled.
If a service is cancelled before departure because of unsafe weather or sea conditions, LuxaYacht may offer a new date, alternative service, or refund option depending on the confirmed booking terms, supplier rules, and availability.
Minor route changes, adjusted swimming stops, changed anchor points, or modified schedules caused by weather or safety conditions do not automatically create a right to a full refund if the main service is still provided.
10. Private Charters, Group Bookings and Special Arrangements
Private yacht charters, group bookings, corporate bookings, event bookings, birthday arrangements, marriage proposal packages, special decorations, catering upgrades, custom routes, and similar special arrangements may have stricter cancellation and refund conditions.
This is because the yacht, crew, supplier time, transfer arrangements, or special materials may be reserved exclusively for the customer and may not be easily resold after confirmation.
For private charters and special arrangements, deposits may become non-refundable earlier than standard shared or regular tours. The applicable terms will be shown or confirmed on the tour page, offer, payment link, email, WhatsApp message, or booking confirmation.
11. Refund Eligibility
Refund eligibility depends on the service type, cancellation timing, supplier rules, reason for cancellation, operational costs already incurred, and the terms confirmed at the time of booking.
A refund may be full, partial, unavailable, or replaced by a date change or credit option depending on the circumstances.
Refunds may not be available for no-shows, late arrivals, incorrect pickup details, customer-side scheduling problems, unused parts of a service, voluntary early departure, customer behavior issues, or cancellations made outside the allowed cancellation window.
12. Refund Processing
Approved refunds are usually issued to the original payment method used for the deposit or prepayment.
Refund processing times may vary depending on Stripe, PayPal, your bank, your card issuer, currency conversion rules, fraud checks, weekends, public holidays, and payment provider procedures.
LuxaYacht may process an approved refund promptly, but the time required for the refunded amount to appear in your account is controlled by the relevant payment provider, bank, or card issuer.
Payment provider fees, bank fees, card issuer fees, currency conversion differences, exchange rate changes, or international transfer charges may be outside LuxaYacht’s control and may not always be refundable.
13. Cash Balance and Partial Payments
Unless otherwise confirmed in writing, many LuxaYacht bookings use a deposit-plus-balance model. The customer pays an online deposit in advance, and the remaining balance is usually paid in cash on the tour day.
If a customer cancels after paying only the deposit, refund eligibility usually applies to the deposit amount only. If the customer has paid a larger prepayment or full payment, refund eligibility will be assessed according to the confirmed booking terms and supplier rules.
Cash amounts paid directly to a supplier, captain, driver, guide, or local operator may be subject to that supplier’s own records and refund procedures.
14. Supplier-Specific Rules
Some services are delivered by independent suppliers, and those suppliers may have their own cancellation windows, deposit rules, refund limits, weather policies, charter rules, and operational conditions.
Where supplier-specific rules apply, they may be shown on the relevant tour page, offer, quotation, payment link, email, WhatsApp message, invoice, or booking confirmation.
By confirming a booking, you agree to the cancellation and refund terms communicated for that specific service.
15. Force Majeure
LuxaYacht and suppliers are not responsible for failure, delay, cancellation, route change, or service modification caused by events beyond reasonable control.
Force majeure events may include severe weather, storms, unsafe sea conditions, natural disasters, fire, pandemic, epidemic, government restrictions, war, terrorism, strikes, harbor closure, road closures, transport disruption, technical failures, supplier emergencies, safety orders, or other events outside reasonable control.
In such cases, LuxaYacht may offer a rescheduled date, alternative service, partial refund, or refund option depending on the circumstances, supplier rules, and applicable law.
16. Customer Responsibilities
To avoid cancellation issues, missed services, or refund disputes, you are responsible for:
- Providing accurate contact, hotel, pickup, participant, and payment information.
- Checking your booking confirmation carefully.
- Being ready at the confirmed pickup point or meeting location on time.
- Keeping your phone or WhatsApp available before and during pickup.
- Informing LuxaYacht as early as possible about changes, delays, health needs, accessibility needs, or special requirements.
- Following safety instructions from the captain, crew, supplier, guide, transfer provider, or LuxaYacht.
LuxaYacht may not be responsible for missed services or refund claims caused by incorrect customer information or failure to follow confirmed instructions.
17. How to Cancel or Request a Refund
To cancel a booking or request a refund, please contact LuxaYacht as soon as possible using the contact details below:
- Email: info@luxayacht.com
- Customer service / WhatsApp: +44 7538 043 231
Please include your name, booking reference if available, service date, service name, payment details, reason for cancellation, and any supporting documents or screenshots.
We may need to contact the supplier, payment provider, or local partner before confirming the final refund decision.
18. Complaints and Disputes
If you are not satisfied with a cancellation, change, or refund decision, you may contact us at info@luxayacht.com with your booking details and explanation of the issue.
We aim to review complaints fairly and respond within a reasonable time. The review may require communication with suppliers, payment providers, captains, transfer providers, or local partners.
Nothing in this Policy limits any mandatory consumer rights that may apply under applicable law.
20. Changes to This Policy
We may update this Cancellation & Refund Policy from time to time to reflect changes in our services, payment providers, supplier rules, legal requirements, destinations, or business operations.
The latest version will be published on this page with the updated date. If a specific booking has already been confirmed, the cancellation and refund terms communicated at the time of booking may continue to apply unless otherwise required by law or agreed in writing.
21. Contact Information
For cancellation requests, refund questions, booking changes, payment issues, complaints, or legal enquiries, please contact us:
- Email: info@luxayacht.com
- Customer service / WhatsApp: +44 7538 043 231
- Website: https://luxayacht.com
- Company: GOLDEN COAST TRAVEL LTD
- Registered office: 86-90 Paul Street, London, England EC2A 4NE